Evaluating User Experience of the Portuguese District Archives websites

Abstract

The aim of this study is to analyse the user experience (UX) that researchers have when accessing the websites of the Portuguese district archives. There are 20 Portuguese districts, 16 in the mainland, one in Madeira and three in the Azores islands. The Coimbra and Braga district archives are also university archives and are the only ones that aren’t under the supervision of the National Archives Institute. In a year marked by the lockdown due to the COVID-19 pandemic and the gradual opening of public services, the use of websites to search for information has often become the only possibility of research, thus justifying the urgency of carrying out this study, unprecedented in Portugal