JUNTUMAA, Jouni Henrik; 						LAITINEN, Markku Antero; 						KIRICHENKO, Svetlana.
 The Net Promoter Score (NPS) as a Tool for Evaluation of the User Experience at Culture and Library Services.
<strong>Qualitative and Quantitative Methods in Libraries</strong>, [S.l.], v. 9, n. 2, p. 127-142, july 2020.
ISSN 2241-1925.
Available at: &lt;<a href="http://www.qqml.net/index.php/qqml/article/view/654" target="_new">http://www.qqml.net/index.php/qqml/article/view/654</a>&gt;. Date accessed: 29 apr. 2024.