MOFFETT, Paul; WEARE, JR., William H.. Exploring Service Philosophy Statements Using Qualitative Content Analysis. Qualitative and Quantitative Methods in Libraries, [S.l.], v. 9, n. 4, p. 557-566, jan. 2021. ISSN 2241-1925. Available at: <http://www.qqml.net/index.php/qqml/article/view/530>. Date accessed: 20 apr. 2024.