Thorpe, C.
(2017).
 Never standing still: Using evidence to improve visitors’ experiences at State Library of Queensland.
<em>Qualitative And Quantitative Methods In Libraries, 5</em>(3), 667-675.
Retrieved from <a href="http://www.qqml.net/index.php/qqml/article/view/350" target="_new">http://www.qqml.net/index.php/qqml/article/view/350</a>