MCDONALD, Vicki; 						MCALLISTER, Gillian; 						KOCH, Lisa.
 Unlocking value in a reference library through the application of business process mapping and job analysis techniques.
<strong>Qualitative and Quantitative Methods in Libraries</strong>, [S.l.], v. 4, n. 2, p. 353-362, june 2017.
ISSN 2241-1925.
Available at: &lt;<a href="http://www.qqml.net/index.php/qqml/article/view/252" target="_new">http://www.qqml.net/index.php/qqml/article/view/252</a>&gt;. Date accessed: 12 may 2024.