ZORICA, Mihaela Banek; 						IVANJKO, Tomislav; 						SPIRANEC, Sonja.
 Mystery shopping in libraries – are we ready?.
<strong>Qualitative and Quantitative Methods in Libraries</strong>, [S.l.], v. 3, n. 2, p. 433-442, may 2017.
ISSN 2241-1925.
Available at: &lt;<a href="http://www.qqml.net/index.php/qqml/article/view/160" target="_new">http://www.qqml.net/index.php/qqml/article/view/160</a>&gt;. Date accessed: 05 may 2024.