PETRI, Nicole; 						GRAUMANN, Sabine.
 Measuring Customer Satisfaction – Over Time and in Global Benchmarks.
<strong>Qualitative and Quantitative Methods in Libraries</strong>, [S.l.], v. 3, n. 2, p. 529-549, may 2017.
ISSN 2241-1925.
Available at: &lt;<a href="http://www.qqml.net/index.php/qqml/article/view/158" target="_new">http://www.qqml.net/index.php/qqml/article/view/158</a>&gt;. Date accessed: 20 may 2024.