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 User Satisfaction Surveys in Two Italian University Libraries: Model, Results and Good Practices.
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ISSN 2241-1925.
Available at: &lt;<a href="http://www.qqml.net/index.php/qqml/article/view/147" target="_new">http://www.qqml.net/index.php/qqml/article/view/147</a>&gt;. Date accessed: 20 may 2024.